Make sure that Acrobat is closed.
Last updated on
Oct 29, 2024
This article explains how to enable print logs to troubleshoot printing issues related to Acrobat and Acrobat Reader.
Enable print logs on Windows
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Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat
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Click the version number corresponding to the installed version of Acrobat/Reader and Right click to create new key FeatureState.
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Click FeatureState and create a DWORD(32-bit) with the name EnablePrintLogging and set the Value: 1
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Launch Acrobat and print a PDF file.
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The log file with the name acrobat print logs.txt will be generated at C:\Users\USERNAME\AppData\Local\Temp.
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In the case of Acrobat Reader, the log file is generated in the acrord32_sbx folder in C:\Users\USERNAME\AppData\Local\Temp.
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You can delete the registry key from the machine after generating and reviewing the logs.
Enable print logs on macOs
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Download the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application.
Download
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Execute the print workflow.
Note:- Logs are generated at a location similar to /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T.
- The temp folder where the logs are generated is different for different users, and it is common only up to the/var/folders.
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To get the exact path of the file, use the following command on the terminal
sudo find / -name AcrobatPrintLogs.txt
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Once you get the complete path like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt, add cat as follows:
cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
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You can view the error log: AcrobatPrintLogs
