Adobe Summit 2022, AEM Session | S311 - Deliver Exceptional Learning Experiences to Boost CX & Sales
Session Details
Learn how Sales, Marketing and Customer Success teams can use the Learning Platform to boost sales and customer loyalty. Studies suggest that nearly half of a organizations struggle with post-sales customer experience, thereby impacting future growth and sales for their products and services. Marketing, Sales, and CX teams can overcome this challenge by delivering a personalized and highly engaging learning experience, resulting in higher customer satisfaction, retention, and growth. Organizations can also leverage learning to improve sales performance of their direct and partner channel networks. Learn how Sales, Marketing, and Customer Success teams can use the Learning Platform to:
1. Gain the trust of customers and earn their loyalty
2. Nurture high-performing sales and partner teams that beat sales quotas every time
3. Build a self-service model for customers to get instant resolution to their queries, thereby reducing your customer support costs and onboarding time
Session Recording
Session Schedule
2022-03-16 | 12:00:00 PST | 30 Mins Duration
Speaker(s)
Allen Partridge & Priyank Shrivastava
Moderator(s)
Adobe Resource(s)
Product(s)
Adobe Experience Manager
Full Schedule
Session Q&A
| Question | Answer |
| Will the sessions we are registered for be available as recorded segments in the future? | If you mean with Adobe Learning Manager, yes - virtual instructor led is supported via Adobe Connect, MS Teams, Zoom and more |
| These can be seamlessly embedded into your webpage? Are they able to export those analytics without using Adobe Analytics? | Adobe Learning Manager comes with its own Reporting interface to track all learning initiatives through interactive dashboards with ability to export learning analytics. |
| These can be seamlessly embedded into your webpage? Are they able to export those analytics without using Adobe Analytics? | Adobe Learning Manager comes with its own Reporting interface to track all learning initiatives through interactive dashboards with ability to export learning analytics |
| What's the average course length you would recommend with Adobe Learning? If you have a course with multiple sections, is the table of contents | Really up to you - we see a pretty broad range. Mostly depends on the content. But everything from microlearning to multi-day/ week learning paths are supported. |
| If you have a course with multiple sections, does the table of contents within the course show that break down? | Yes, the TOC will pull from both the meta level - what modules are within, and the detail level - sections etc. when defined in an elearning course for example |
Q&A
Please use this thread to ask the question related to this Session.
Don't forget to register yourself for this session using the registration link shared above.
Kautuk Sahni
