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Missing required system fonts or CMap files

New Here ,
Aug 18, 2020 Aug 18, 2020

I am unable to start indesign because this message pops up "Adobe InDesign is missing required system fonts or CMap files. Please reinstall InDesign". I have uninstalled, restarted and reinstalled the InDesign App to no avail. Any advice on how to fix the problem?

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How to , Performance
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correct answers 2 Correct answers

Community Expert , Aug 18, 2020 Aug 18, 2020

That's an unusual error that I haven't heard of for a long time.

 

There could be some sort of conflict on your system. One trick I've heard used is using the CC Cleaner Tool before reinstalling again:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Explorer , Mar 17, 2025 Mar 17, 2025

I think the problem in my case was the cache, cause after I deleted the cache and preferences the problem was solved and I was able to restore my old preferences without a problem.

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correct answers 2 Pinned Replies

Adobe Employee , Mar 11, 2025 Mar 11, 2025

Hi @LoranColletPro,  

 

I appreciate you trying all the suggested troubleshooting steps. Since reinstalling and resetting preferences didn’t help, and the issue persists even after following the Nuclear Option, we've logged a bug for this issue internally, and the product team is actively working on a fix. I’ll update here as soon as I hear back from them. In the meantime, if you haven’t already, try launching InDesign in Safe Mode to see if that makes a difference. Let me know if anything chang

...
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Adobe Employee , Mar 11, 2025 Mar 11, 2025

Hi everyone,

 

I appreciate all the troubleshooting efforts you’ve already tried. I understand how frustrating this issue has been, especially after multiple reinstalls, cleaner tool attempts, and checking system fonts.

We’ve logged a bug for this issue internally, and the product team is actively working on a fix. I’ll update this thread as soon as I hear back from them. In the meantime, if you haven’t already, please check out this reference thread where other users have reported similar issue

...
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Community Expert ,
May 02, 2025 May 02, 2025

Since you are jumping into this thread without providing any info about your problem, your computer OS, and OS version, there is not much anyone can say to help you. 

 

If you are simply looking for a v19.x, you can install one version back with the Creative Cloud app.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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Community Beginner ,
Mar 11, 2025 Mar 11, 2025

How?

 

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Community Beginner ,
Mar 11, 2025 Mar 11, 2025

It doesn't work Dave.  I've tried twice.

 

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New Here ,
Mar 10, 2025 Mar 10, 2025

This is still an issue @Adobe. 

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Community Beginner ,
Mar 12, 2025 Mar 12, 2025

I have exactly the same issue. Please help!Screenshot 2025-03-12 at 9.32.47 PM.pngexpand imageScreenshot 2025-03-12 at 10.48.50 PM.pngexpand image

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Community Beginner ,
Mar 12, 2025 Mar 12, 2025

I’m experiencing the same issue. I’ve tried all the suggestions from Steve Werner, but nothing worked. Please review the attached screen recording.

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Community Expert ,
Mar 12, 2025 Mar 12, 2025

I would suggest using the Adobe CC Cleaner app, remove ALL, manually make sure all your caches are deleted, manually remove any Adobe folders left in the Libraries, reinstall the Creative Cloud app, reinstall the software from that app.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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Community Beginner ,
Mar 12, 2025 Mar 12, 2025

Thanks, Dave. I took it a step further—I formatted the iMac (3.8 GHz Quad-Core Intel Core i5), updated the OS to Ventura 13.7.5, installed Creative Cloud, and then reinstalled the apps. Unfortunately, the issue persists. I suspect it might be related to a font problem. Both InDesign and Illustrator are failing with errors, while Photoshop and Acrobat seem to be working fine.

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New Here ,
Mar 12, 2025 Mar 12, 2025

same issue, I tried all solutions available, and I reset my iMac and reinstalled my OS Ventura, and it's not yet fixed

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Community Beginner ,
May 02, 2025 May 02, 2025

Me too! Very frustrated!

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New Here ,
Jun 09, 2025 Jun 09, 2025
LATEST

what would my solution be if on a High Sierra runnin mac, and the cleaning isn't installable

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Community Beginner ,
Mar 06, 2025 Mar 06, 2025

Depuis ce matin, mon InDesign ne veut plus démarrer.

Je l'ai désinstallé et ré-installer plusieurs fois, même en redescendant de version (19.5.2 à 19.0) et rien n'y change.

 

Auriez-vous une solution ?

 

Merci

Détails :

- Mac OS : Ventura 13.7.5

- InDesign CC 2024

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Adobe Employee ,
Mar 06, 2025 Mar 06, 2025

Hi @LoranColletPro,

 

Could you share a screen recording showing your workflow and where exactly the error appears? 

In the meantime, try signing out of Creative Cloud, signing back in, and then relaunching InDesign to see if that helps. Also, I would recommend going through the troubleshooting steps mentioned here: Troubleshoot Fonts in InDesign.

Let me know how it goes! Looking forward to your update.

 

^
Abhishek

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Community Beginner ,
Mar 06, 2025 Mar 06, 2025

Hi,

J'ai suivi tes conseils et cela ne fonctionne toujours pas.

J'ai ensuite tenté de suivre les conseils sur les fonts mais cela ne fonctionne toujours pas.

Voici ce qui se passe quand je relance Indd :

 

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Community Expert ,
Mar 06, 2025 Mar 06, 2025

As-tu essayé de réinitialiser les préférences ?  Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt et Cmd jusqu'à l'apparition du message demandant confirmation.

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Community Beginner ,
Mar 06, 2025 Mar 06, 2025

Bonjour,

J'ai essayé aussi et aucun changement.

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LEGEND ,
Mar 06, 2025 Mar 06, 2025

@LoranColletPro

 

As reinstalling doesn't fix everything - you should try the Nuclear Option described here:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo... 

 

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Community Beginner ,
Mar 06, 2025 Mar 06, 2025

Hi,

Pas de changement après de nombreuses manipulations comme décrites.

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Adobe Employee ,
Mar 11, 2025 Mar 11, 2025

Hi @LoranColletPro,  

 

I appreciate you trying all the suggested troubleshooting steps. Since reinstalling and resetting preferences didn’t help, and the issue persists even after following the Nuclear Option, we've logged a bug for this issue internally, and the product team is actively working on a fix. I’ll update here as soon as I hear back from them. In the meantime, if you haven’t already, try launching InDesign in Safe Mode to see if that makes a difference. Let me know if anything changes!  

 

^

Abhishek

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Community Beginner ,
Mar 11, 2025 Mar 11, 2025

Hi

Ce matin, une Maj de mon OS a été faite (Version 13.7.5 (22H520)) et j'ai donc réinstallé une version d'InDesign 19.5.3 (nouvelle aussi) alors que j'étais en 19.5.2 et MIRACLE cela fonctionne de nouveau. J'ai réussi à l'installer et même installer des plug-in qui fonctionnent.
Je croise les doigts en espérant que cela sera stable tout au long des projets à venir.
PS : Pour être sûr, je stabilise mon système et InDesign en ne faisant plus de mises à jour pour le moment.

 

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