Customer expectations have skyrocketed across almost every business category as a result of choice, innovation, and technology. Products and services not only have to be pragmatically useful but they also need to be culturally relevant, delightful, and inclusive as well. In today’s landscape, where brand is experience, a seamless relationship between narrative and implementation must be established. So, what does it take to unite promise and delivery - to harness the marriage of belief and behavior?  Who are the people and methods that can help nurture the magic from the start? What happens when you fail to do so? And more importantly, what happens when you succeed? 

Join Tim Allen to learn how Design is being used to deliver on Airbnb’s promise to create a world where anyone can belong anywhere.